Shipping & Returns

At Personify, we take pride in creating beautifully personalised gifts that are crafted with care. To ensure your experience is smooth, here’s everything you need to know about shipping and returns.

Shipping Information

We offer free worldwide shipping on all orders.

All items are made-to-order, so please allow 2–4 business days for processing before your order ships.

Delivery times:

UK: 3–5 business days

USA and Europe: 4–8 business days

Other countries: Delivery times may vary

Once your order ships, you will receive a tracking number via email so you can follow its journey.

Please note that shipping times are estimates and may vary due to carrier delays or customs procedures.

Returns and Refunds

Because our items are personalised, we cannot accept returns or refunds unless the product is faulty or damaged.

If your item arrives damaged or with a manufacturing defect:

Contact us within 7 days of receiving your order

Provide photos of the item and packaging

We will review your claim and provide a replacement or refund if valid

Please check all personalisation details carefully when placing your order, as we are not responsible for errors provided by the customer.

Lost or Delayed Parcels

While shipping is free, we are committed to helping you.

If your parcel is lost or delayed, please contact us and we will work with the carrier to resolve the issue.