Refund policy

At Personify, we take pride in creating personalised gifts that are crafted with care and attention to detail.

Please note: Because our items are personalised, we cannot accept returns or offer refunds unless the product is faulty or damaged during delivery.

Faulty or Damaged Items

If your item arrives damaged or with a manufacturing defect:

Contact us within 7 days of receiving your order.
Provide photos of the item and packaging.
We will review your claim and, if valid, provide a replacement or refund.

Order Mistakes

We carefully follow the personalisation details you provide. Please check your spelling and details carefully when placing your order.
We are not responsible for errors in personalisation provided by the customer.

Shipping Issues

We are not responsible for delays caused by the carrier.
If your parcel is lost, please contact us and we will work with the courier to resolve the issue.